Refund policy

Refund & Return Policy

At YourFilmDealer, we want you to be fully satisfied with your purchase. If you're not happy with your order, we're here to help.

🕒 Return Window

You have 14 calendar days from the date of delivery to request a return.

✅ Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition as when you received it.

• It must be returned with all original accessories, packaging, and documentation (if applicable).

• Items damaged by misuse, accident, or unauthorized repair are not eligible for return.

❌ Non-Returnable Items

• Film rolls or other consumable goods once opened.

• Items marked as "final sale" or "as-is".

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you via email.

• If approved, your refund will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item was defective or the wrong item was sent.

🚚 Return Shipping

• Buyers are responsible for return shipping costs unless otherwise agreed.

• We recommend using a trackable shipping service.

📩 To Initiate a Return

Please contact us at [your email address] within 14 days of receiving your item. Include your order number and reason for return.